FAQs

Q. How can I track the status of my order?
A. Keeping you updated is our priority! Once your order has been shipped, we will send you an email with a tracking number. You can use this number to easily track your order at any time.

Q. What payment methods are accepted?
A; We offer a variety of convenient payment options. You can securely complete your purchase using major credit cards such as Visa and Mastercard. We also accept payments through Mercado Pago for added flexibility and convenience.

Q. Can I request an exchange for my order?
A. We’re sorry, but we currently do not offer exchanges. 

Q. Do I need to create an account to place an order?
A. No, creating an account is not required. You can place an order as a guest. However, we recommend creating an account for added benefits, such as tracking your orders and reviewing past purchases from your personalized dashboard.

Q. What is the estimated delivery time for my items?
A. Shipments are made within 24-48 hours